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1 |
Who are Datasharp Network Services (DNS)? |
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Datasharp Network
Services is a highly successful
Division of The Datasharp
Group. A dedicated team of
staff are committed to providing
our Least Cost Routing customers
with excellent levels of customer
care. Our association with Tier 1 carriers including BT, and Datasharp’s buying power, enables us to offer our customers the best possible rates.
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2 |
What is the One Bill Solution? |
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By combining line rentals and call charges into one bill Datasharp can give you greater savings in both costs and management time.
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3 |
Who can transfer to DNS?
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Any business with a current call spend of over £100
per month can transfer to DNS.
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4 |
Is it easy to transfer my calls
from my existing carrier?
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Yes! A Datasharp Sales Executive will provide you with
all the information you need to make an informed decision including
brochures. The contract will be explained to you in full and you
don't even have to fill it out - we will do that for you. Datasharp
will then arrange with BT for your business calls to be transferred
to DNS. It couldn't be easier.
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5 |
How much money will my business save?
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Your business could save up to 43.1% on monthly call
spend depending on call volume and type of calls. The average total
call saving for a customer transferring to DNS is 25%.
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6 |
What is CPS?
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CPS stands for Carrier Pre Selection - remote
programming of your system by Datasharp through your local BT
Exchange i.e. our customers do not need to dial extra digits or
install special equipment to use our Least Cost Routing
service.
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7 |
What do I do if I have a problem?
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Simply
contact our Network Services department who will deal with the
problem promptly and efficiently.
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8 |
How do I obtain my bill?
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A single sheet invoice will be mailed every month and
you are able to retrieve a full breakdown of calls, at any time, via
the Datasharp website by selecting 'Billing info'.
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9 |
What are special & satellite
calls?
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"Special calls" refer to those made to premium rate
numbers and "Satellite calls" refer to those made to non location
specific phones e.g. on boats.
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10 |
What is Datasharp Online Billing Information?
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Webabillity is Datasharp Network Services' unique
billing platform available free of charge to DNS customers on
the internet. You can download instant valuable call management and billing information on your call traffic in the form of various reports, statistics and forms.
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11 |
How do I access the DNS Online Billing Information?
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When you sign up to DNS you will be allocated a user
name and password unique to your company. The webabillity website
can be accessed online.
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12 |
What reports can I run from the website?
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All DNS customers can run a variety of monthly reports
on frequently updated data such as your company's: 30 most expensive
calls, longest calls etc.
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